FAQ's & Policies

🌿 HIGHLY MYSTICAL CREATIONS

SHOP POLICIES, TERMS, RULES, SHIPPING

& DISCLAIMERS

Applies to: In-store purchases, online purchases, events, services, and all visitors.

1) AGREEMENT TO TERMS

By entering Highly Mystical Creations (the “Shop”), using our website, placing an order, booking a service, purchasing a ticket, or attending any event, you (“Customer/Guest”) agree to these Policies, Terms & Disclaimers (the “Terms”).

If you do not agree, do not enter the premises, use the website, or purchase/participate.

Highly Mystical Creations reserves the right to:

Update or modify these Terms at any time without prior notice
Refuse service or access for any lawful reason
Interpret and enforce these Terms at staff discretion
Limit quantities, cancel orders, and correct errors

2) INCLUSIVITY, COMMUNITY & CODE OF CONDUCT

Respect for All / Zero Tolerance

Treat all staff, customers, artisans, facilitators, and guests with kindness, empathy, and respect. Harassment, discrimination, hate speech, intimidation, stalking, threats, or derogatory comments are prohibited and may result in immediate removal and permanent ban.

LGBTQ+ & Family-Friendly Space

We are a safe, welcoming, affirming space for LGBTQ+ individuals and families of all kinds. Any behavior that targets identity, orientation, gender expression, disability, religion, or culture will result in immediate enforcement.

No Judgment Zone

All spiritual practices are honored here. Do not mock, shame, debate aggressively, or demean other beliefs or practices.

No Proselytizing / Recruitment

No preaching, converting, pressuring, or recruiting for religious/spiritual groups, conspiracies, or organizations. No distributing materials without explicit shop permission.

Be Mindful of Others (Energy + Comfort)

Respect personal space, sensory needs, and the shared environment. Keep voices at a reasonable level. Avoid dominating shared areas.

No Disruptive Behavior

No yelling, aggressive arguments, intoxication, impairment, or hostile behavior. Staff may ask any individual to leave immediately.

Staff Boundaries

Staff are here to assist with products and general guidance. Staff are not available for personal counseling, crisis support, or extended emotional processing. For urgent mental health crises, call 988 (U.S.) or local emergency services.

Photography & Recording

Ask permission before photographing or recording staff or other customers. Recording events/classes may be restricted. Unauthorized recording may lead to removal. We reserve the right to prohibit photography at any time.

Pets (Restrictions + Liability)

Leashed, well-behaved, human- and pet-friendly pets are welcome. Service animals are always permitted. Any animal that is disruptive, aggressive, or uncontrolled must be removed immediately. Owners assume full responsibility and liability for any injury, damage, or disruption caused by their animal.

Children & Minors

Children are welcome but must be supervised at all times. Parents/guardians are responsible for:

Child conduct
Preventing damage or breakage
Any injury sustained on premises
Minors may not participate in certain services/events without a guardian and/or written consent where required.

3) SAFETY, LOSS, AND PERSONAL PROPERTY

Watch your belongings at all times. We are not responsible for lost, stolen, or damaged personal items.
Walk carefully—some items are fragile. You assume the risk of normal retail hazards.
Staff-only areas are off limits. Entering staff areas without permission may result in removal.

4) MERCHANDISE HANDLING & DAMAGE RESPONSIBILITY

Handle Items Respectfully

Please handle all merchandise gently. If you are unsure whether something may be touched, opened, smelled, or tested, ask first.

Breakage / Damage

If an item is damaged due to Customer handling (including children or pets), the Customer is responsible for purchasing the item at full price.

Natural Variations

Many items are handmade or natural and may vary in color, size, shape, texture, scent, or finish. These are not defects.

5) THEFT / SHOPLIFTING / FRAUD POLICY (ZERO TOLERANCE)

Theft is not tolerated. We use surveillance cameras and loss prevention measures.

If theft is suspected or confirmed, we reserve the right to:

Detain merchandise and refuse checkout
Require the individual to leave immediately
Issue a permanent ban
Contact law enforcement
Pursue civil recovery for losses and costs where permitted
Share evidence with authorities

We also reserve the right to refuse service to anyone engaging in suspicious behavior including tag switching, concealment, distraction tactics, or coordinated theft attempts.

6) PRICING, PROMOTIONS, DISCOUNTS & ERRORS

Prices and promotions may change without notice.
Discounts cannot be applied retroactively.
We reserve the right to correct pricing errors (in-store or online) and cancel/refund an order placed with an incorrect price due to a mistake, misprint, or technical error.
Coupons/discount codes may have limits and may be revoked in cases of misuse.

7) IN-STORE PURCHASES: RETURNS / EXCHANGES / STORE CREDIT

7ALL SALES FINAL

All in-store sales are final. We do not offer returns, exchanges, or refunds.

Case-by-Case Exceptions (Rare)

We may consider an exception only if:

The issue is caused by our error (wrong item, damaged at time of sale, defective)
Reported within 48 hours
Proof of purchase is provided
Item is unused and in original condition
Approved exceptions may result in store credit or replacement at our sole discretion. Refunds are not guaranteed.

No Returns For

No returns/exchanges on:

Crystals, stones, minerals
Plants
Apothecary goods (oils, sprays, salts, herbs, teas, bath items)
Candles, incense, wax melts
Jewelry (for hygiene reasons)
Spell kits, ritual items
Clearance/discounted items
Custom or special orders
Artisan goods
Any item once used/opened

“Once You Leave the Shop”

Once you leave the premises, you assume responsibility for the item’s condition, care, storage, and use. We are not responsible for damage, breakage, melting, fading, misuse, or dissatisfaction after departure.

8) ONLINE ORDERS: TERMS, SHIPPING, DELIVERY & CLAIMS

Order Acceptance

Placing an order does not guarantee acceptance. We may cancel orders due to inventory errors, suspected fraud, pricing mistakes, carrier restrictions, or policy violations.

Address Accuracy

Customers must provide a complete and accurate shipping address. We are not responsible for orders shipped to an incorrect address provided by the Customer. If a package is returned to us due to address error, reshipping costs are the Customer’s responsibility.

Processing Times

Processing times are estimates and do not include carrier transit time. Delays can occur during peak seasons, weather events, supply issues, or staffing constraints.

Shipping Carriers & Transit Delays

Once a package is scanned and accepted by the carrier, delivery is controlled by the carrier. We are not responsible for transit delays, missed delivery scans, or carrier service interruptions.

Tracking

Tracking is provided when available. “Delivered” scans are treated as proof of delivery. If tracking shows “Delivered,” the Customer must check:

mailbox/parcel locker
front/back door and surrounding area
neighbors/building management
local post office/carrier depot
We are not responsible for theft after delivery.

Lost or Missing Packages

If a package appears lost:

Customer must notify us within 7 days of the last tracking update
We may assist with a carrier claim, but outcomes depend on carrier policies
Replacements/refunds for lost packages are not guaranteed unless the carrier approves a claim or shipping insurance applies (if purchased/available).

Damaged Packages (Shipping Damage)

If items arrive damaged:

Customer must contact us within 48 hours of delivery
Provide photos of: outer box, shipping label, packing materials, and damaged item(s)
We may, at our discretion, offer replacement, store credit, or assist with a carrier claim. Claims submitted late may be denied.

Shipping Restrictions

Some items may be restricted due to:

carrier rules
heat/cold sensitivity (candles, plants)
fragile nature (crystals/glass)
We may limit shipping or require upgraded shipping methods at our discretion.

Weather / Heat / Cold Disclaimer

We are not responsible for damage caused by temperature exposure during transit (melting, freezing, leaf drop, plant shock). Ordering during extreme temperatures is at the Customer’s risk unless an agreed upgrade (e.g., faster shipping, insulation) is offered.

Refused or Returned Packages

If a package is refused or returned (unclaimed, wrong address, “return to sender”):

Original shipping fees are non-refundable
Reshipping fees apply
If a refund is issued, it may exclude shipping/handling and may be issued as store credit

Local Pickup / In-Store Pickup

Pickup orders must be collected within 3 business days. Unclaimed orders may be cancelled and restocking fees may apply.

9) CHARGEBACKS, DISPUTES & FRAUD PREVENTION

We take fraud seriously. If a Customer initiates a chargeback without contacting us first:

We may permanently ban the Customer from purchasing
We may provide evidence (tracking, delivery confirmation, messages, CCTV where applicable) to the processor
Orders flagged for fraud may require ID verification and/or matching billing/shipping info

10) EVENTS, WORKSHOPS, CLASSES & TICKET POLICY

No Refunds (Strict)

All event tickets, workshops, classes, circles, and gatherings are non-refundable and non-transferable unless approved.

No refunds for:

no-shows
scheduling conflicts
illness/emergencies
weather
transportation issues
personal circumstances

Transfers (At Our Discretion)

Transfers may be allowed only if requested at least 48hours before the event and only when feasible. Approval is not guaranteed.

Late Arrival / Early Departure

Late arrival may result in denied entry or missed content. No refunds or credits.

Materials & Seating

Your ticket helps pay for materials, prep, staffing, and facilitator costs. Limited seating is reserved for ticket holders only.

Event Behavior

We reserve the right to remove any attendee who violates shop rules. Removal does not entitle the attendee to a refund.

Photos at Events

We may photograph events for marketing. If you do not wish to be photographed, notify staff upon arrival. We will do our best to accommodate, but cannot guarantee exclusion from background shots.

Health & Accessibility

Some events involve scents (incense, oils), sound (music/sound baths), herbs, smoke-free alternatives, or movement. Inform us of needs in advance. Participation is voluntary and at your own risk.

11) SERVICES (READINGS, ENERGY WORK, FACILITATORS, ETC.)

No Refunds

All services are non-refundable once booked or performed.

Not Medical/Legal/Psychological Advice

Readings and metaphysical services are for spiritual guidance and entertainment only and are not a substitute for professional advice.

Client Responsibility

Clients are responsible for decisions and actions. We do not guarantee outcomes.

Recording

Recording services is not allowed unless the practitioner and shop approve.

12) CRYSTALS: POLICIES & DISCLAIMERS

Crystals are natural; inclusions, fractures, chips, and variations are normal.
No guarantees are made regarding energetic outcomes, healing, manifestation, or results.
Crystals are not medical devices and do not diagnose, treat, cure, or prevent any condition.
Customer assumes responsibility for safe handling, storage, and use.

13) PLANTS: POLICIES & DISCLAIMERS

Plants are living and can experience shock from transport, temperature, lighting changes, and watering differences.
We do not guarantee survival once the plant leaves our care.
No refunds/exchanges for plant decline, pests after purchase, leaf drop, or death.
Customer assumes responsibility for proper care and environment.

14) APOTHECARY / HERBS / OILS / INCENSE: DISCLAIMERS

Products are not evaluated by the FDA.
Patch test before topical use.
Discontinue use if irritation occurs.
Keep out of reach of children and pets.
Consult a licensed professional if pregnant/nursing, under medical care, allergic, or sensitive to essential oils/herbs.
We are not responsible for adverse reactions or misuse.

15) METAPHYSICAL DISCLAIMER

All metaphysical products and services are offered for spiritual, educational, and entertainment purposes only. No guarantees are made regarding outcomes. Customer/attendee assumes responsibility for use and participation. We do not provide medical, legal, or mental health services.

16) ARTISAN / THIRD-PARTY PRODUCT POLICY

Many products are made by independent artisans. Items may vary in appearance and materials. Highly Mystical Creations is not responsible for misuse, allergic reactions, or product performance. All artisan sales are final.

17) LIMITATION OF LIABILITY / ASSUMPTION OF RISK

To the fullest extent permitted by law, Highly Mystical Creations is not liable for:

injuries, accidents, slips/falls
allergic reactions
misuse of products
spiritual/energetic experiences
lost/stolen personal items
pet/child incidents
Participation and purchase are at your own risk.

18) FORCE MAJEURE (UNCONTROLLABLE EVENTS)

We are not responsible for delays, cancellations, or failures caused by events beyond our control, including weather, natural disasters, power outages, illness outbreaks, supply disruptions, carrier interruptions, or government restrictions.

19) POLICY ENFORCEMENT STEPS

⭐ If rules are broken:

First incident: reminder
Continued: asked to leave
Serious: immediate removal + potential law enforcement
Staff discretion is final.

20) CONTACT & POLICY QUESTIONS

Questions must be asked before purchase/booking. Completing checkout confirms acceptance.

🔒 CLOSURE, FINAL ACKNOWLEDGMENT & ENFORCEMENT

By entering Highly Mystical Creations, making a purchase (in-store or online), booking a service, attending an event, or remaining on the premises, you affirmatively acknowledge and agree to the following:

You have read and understood all shop policies, rules, terms, and disclaimers as outlined in this document, whether posted in-store, on our website, on event pages, at checkout, or on receipts.
You voluntarily consent to comply with all policies while on the premises, participating in events, engaging in services, or using any product purchased from Highly Mystical Creations.
You accept full personal responsibility for your actions, behavior, purchases, use of products, participation in events or services, supervision of children or pets, and adherence to all posted rules.
You understand that all sales are final, all event tickets and services are non-refundable, and exceptions—if any—are granted solely at the discretion of Highly Mystical Creations.
You acknowledge the assumption of risk, including but not limited to:
- Physical risks associated with being in a retail environment
- Allergic or sensitivity reactions to plants, herbs, incense, oils, or other products
- Emotional, spiritual, or energetic experiences
- Risks associated with live plants, fragile items, sound, scent, or group activities
You agree to release, hold harmless, and indemnify Highly Mystical Creations, its owners, employees, contractors, facilitators, artisans, and representatives from any claims, damages, losses, injuries, liabilities, costs, or expenses arising from:
- Your presence in the shop
- Your purchases or use of products
- Your participation in events, workshops, or services
- Your supervision (or lack thereof) of children or pets
- Violations of shop rules or misuse of products
You understand and accept that Highly Mystical Creations makes no guarantees, express or implied, regarding outcomes, results, manifestations, healing, or spiritual experiences.
You acknowledge our right to refuse service to anyone, at any time, for any lawful reason, including but not limited to violations of shop policies, disruptive behavior, theft, harassment, or actions that compromise the safety or integrity of the space.
You agree that staff judgment is final in matters involving policy enforcement, safety, and shop conduct.
You understand that failure to comply with these policies may result in removal from the premises, denial of future service, permanent banning, or involvement of law enforcement when necessary.

🖤 FINAL NOTE

Highly Mystical Creations exists to provide a safe, inclusive, ethical, and energetically mindful space for our community. These policies are in place to protect:

Our staff
Our artisans
Our customers
Our small business
The integrity of the space itself

We deeply appreciate your cooperation, understanding, and respect.

Thank you for being part of our community.

✨
Highly Mystical Creations